Orders placed on Sundays will be entered into Yohan’s Golden Heart promotion!
Frequently Asked Questions
How long will my chocolates last?
They are best eaten fresh. If stored correctly your chocolates will last up to 3 - 4 weeks from when you receive them (unless labelled otherwise) as they are all freshly made to order. The date written on your box is the best before date.
How should I store my chocolates?
Hopefully you will love the chocolates so much this question will be irrelevant but if you do manage to save some for later please store them in the box, out of direct sunlight and in a cool environment.
There is no need to store them in the fridge but if you wish to do so, please store in an airtight container.
How are you ensuring safety of your product during COVID-19?
Yohan’s chocolates are produced in a clean, safe environment with surfaces being disinfected before and throughout production. No chocolates are handled with bare hands at any time. They are made and packed safely while wearing gloves.
If any handlers experience covid symptoms, production would stop immediately and any orders that have not been fulfilled would be refunded,
How long does it take to ship my order?
We will aim to have your chocolates ready for shipping within 5 days of receiving your order.
Orders will be posted via Royal Mail 1st Class. You will be kept informed on the progress of your order and will receive confirmation when it has been shipped.
If you place an order on a Thursday, Friday, Saturday or Sunday, your order will be shipped the following week.
My chocolates have arrived damaged, what should I do?
We really hope this will never happen but if you receive your chocolates and they are damaged please get in contact immediately by emailing chloe@yohanschocolateshop.com. Please include details and photographic evidence of the damage to the packaging and the chocolates within 24 hours of your chocolates arriving.
Please return the chocolates in original packaging. We will issue a refund for the chocolates but the postage is non refundable.
Are your chocolates nut/dairy/gluten free?
It is impossible to answer yes to this as all of our chocolates are produced in a kitchen where nuts, dairy and gluten are all present. We are of course very careful to stop cross contamination and keep the area extremely clean but they are stored in the same room. Of course, when preparing any bespoke orders or specific dietary requests, we ensure that none of the specified allergens are open and all surfaces have been thoroughly cleaned.
Can you make me some nut/dairy/gluten free chocolates?
Yohan's is happy to accommodate any bespoke requests including dietary requirements. Whilst the bonbons are made in a small kitchen where nuts, dairy and gluten are all present, every effort will be made to minimise cross contamination and we will prepare separately to any other chocolates and label accordingly.
Can you personalise my bonbons?
Yes of course! We would love to make you some bespoke bonbons, please get in touch with your special request and we can discuss your order.
Events, weddings & wholesale orders
Thank you for considering our chocolate bonbons to be part of your special day or event. Please use our contact us form or email chloe@yohanschocolateshop.com with your enquiry.
If your request is for an event or wedding please include the following in your message:
- date of event
- when chocolates are required for delivery
- any favourite flavours or colour requests
- amount required or estimate amount
- any dietary requirements